Privacy Policy

Effective date: June 3, 2026 · Last updated: June 3, 2026

Go Detailing Auto Spa ("Go Detailing", "we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use godetailing.ca, book a mobile detail, or contact us — and how we handle it in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who we are

Go Detailing Auto Spa is a mobile car detailing business operating in Ottawa and the surrounding National Capital Region. We are registered in Canada as godetailingautospa inc.

Contact: hashimi219@gmail.com · (613) 800-9501

2. Information we collect

We only collect what we need to provide and improve our service. This includes:

Booking details: your name, phone number, email, vehicle make/model, service address (driveway, condo, or office), and selected package.
Payment details: we accept payment on-site after the work is complete. We do not store credit card numbers — payments are processed by our payment provider (debit/credit/e-transfer).
Communications: SMS, email, or call logs when you reach out to us, so we can respond and confirm your appointment.
Vehicle photos: before/after photos of your vehicle for quality control, internal training, and (only with your explicit permission) marketing.
Website usage: standard log data such as IP address, browser, pages visited, and referring URL — collected via our analytics provider.

3. How we use your information

We use your information for the following purposes:

To schedule, confirm, and deliver your mobile detailing appointment.
To send appointment reminders, arrival texts, and post-service follow-ups by SMS or email.
To process payment after service completion.
To respond to your inquiries, complaints, or warranty claims.
To improve our website, packages, and customer experience.
To meet our legal, accounting, and insurance obligations.

We will not use your information for any other purpose without your consent.

We do not sell your personal information. We share information only with trusted third parties that help us run the business:

Payment processors (to process debit/credit/e-transfer on-site).
SMS and email providers (Twilio, EmailJS, or equivalent) to deliver booking confirmations.
Booking and automation tools (n8n, GoHighLevel, Zapier) to manage appointments.
Hosting and analytics providers (Vercel, Google Analytics, or equivalent) to operate godetailing.ca.
Insurance providers in the event of a warranty claim.
Law enforcement or government bodies if legally required.

5. How long we keep your information

We keep booking and customer records for as long as the customer relationship is active, plus a reasonable period afterward to handle warranty, accounting, and tax obligations — typically seven (7) years, in line with Canadian recordkeeping standards. After that, records are securely deleted or anonymized.

6. Your privacy rights under PIPEDA

Under PIPEDA, you have the right to:

Access the personal information we hold about you.
Correct any inaccurate or out-of-date information.
Withdraw consent at any time (subject to legal or contractual restrictions).
Request deletion of your personal information when it is no longer needed.
File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

To exercise any of these rights, email hashimi219@gmail.com. We will respond within 30 days.

7. Cookies and analytics

We use a small number of cookies and similar technologies to keep the site working and to understand how visitors use it. You can disable cookies in your browser at any time — the booking form will still work.

8. How we protect your information

We use industry-standard safeguards including HTTPS encryption, restricted access to customer records, and reputable third-party service providers. No system is 100% secure, but we treat your information with the same care we treat your vehicle.

9. Contact our privacy officer

If you have a question about this policy or how we handle your information, contact our privacy officer:

Go Detailing Auto Spa — Privacy Officer
Email: hashimi219@gmail.com
Phone: (613) 800-9501
Ottawa, Ontario, Canada

This policy may be updated from time to time. Material changes will be posted on this page with a new effective date.